We provide care-led support and assistance for everyday activities, at home or in the community, where additional supervision or support is needed. Transport is provided as part of the support, not as a standalone service.

Our trained Community Support Companions help you manage activities safely and confidently – whether that’s an appointment, shopping, a social outing, or wellbeing trip.

Our support is suitable for people who:

• Need supervision or practical help to participate in activities safely
• Would benefit from a consistent supportive presence
• Find independent travel or outings difficult or unsafe

If you’re unsure, our Eligibility Check helps you reflect on that, and we’ll always discuss your situation before any service is arranged.

We offer support that focuses on:

• Reassurance, supervision, companionship
• Assistance with planning and carrying out activities
• Confidence in unfamiliar or stressful situations

We do not provide regulated personal care, such as bathing, toileting, feeding, or administering medications.

No. Our team are trained Community Support Companions, not registered carers. Because of that, we do not undertake personal or clinical care that falls under Care Quality Commission (CQC) regulated activities.

This lets us focus on support and participation, rather than medical or personal care tasks.

No. Care and Carriage is not a taxi or private hire service.

We provide care-led community support, where assistance, supervision, or reassurance is needed to help someone safely and confidently manage everyday activities.

Transport may be provided as part of that support, but we do not offer on-demand transport, mileage-based journeys, or taxi-style bookings. All services are subject to eligibility checks and assessment to ensure they are appropriate.

Before we engage in support, we ask you to complete a short Eligibility Check. This helps us and you understand whether your needs align with the support we provide. It is not a booking, and it does not guarantee acceptance — it just starts the right conversation.

We follow this with a care and transport assessment before any support scheduling.

Our services are charged on a time basis and are priced according to the level of support required, rather than distance travelled or specific tasks.

We use a tiered pricing approach to ensure our services are fair and proportionate to each person’s needs. Typical starting prices are:

Home Based Community Support – from £26 per hour

Support provided at home, without travel, focused on companionship, reassurance, and help managing everyday activities.

Local Community Support – from £34 per hour

Support for short outings such as shopping, local errands, or nearby appointments, where light travel is required as part of the service.

Enhanced or Complex Support – from £40 per hour

Support for longer or more complex activities, including hospital appointments, unfamiliar environments, or situations requiring greater supervision or coordination.

Bespoke or Extended Support – priced individually

Tailored arrangements for longer days, day trips, or extended periods of support, often offered as a half-day or full-day rate.

A minimum booking period applies.

The appropriate support level is confirmed following assessment, and we’ll always explain how pricing applies to your situation before any service is provided.

Our service is priced based on the level of support, responsibility, and supervision required, rather than specific tasks or distance travelled.

Unlike standard transport or short home care visits, our Community Support Companions provide continuous, one-to-one support, often in public or unfamiliar environments, where risks and needs can change quickly.

Pricing reflects the time involved, the responsibility held, and the resources required — including trained staff, safeguarding, insurance, and, where needed, accessible transport.

We aim to be fair and transparent, and we’ll always explain how pricing applies to your situation following assessment.

Yes, you are welcome to bring another person with you if that helps you feel safe and supported. There is no additional charge for this, provided vehicle capacity allows.

Yes, our vehicle is fully accessible with an electric ramp and secure wheelchair restraints, so you can travel safely and comfortably in your wheelchair. There is no additional cost.

Our current fleet has 2 passenger seats plus a wheelchair.

Yes, guide dogs and support animals are welcome.

Please let us know in advance so we can prepare the vehicle appropriately. There is no additional charge.

Yes. Many people with autism or other neurological conditions benefit from structured support and supervision.

For safety, we may sometimes ask that a registered carer or familiar companion travel with the person so our Companion can focus on providing the right level of support.

We currently provide support across:

• Benfleet
• Canvey Island
• Hadleigh
• Thundersley
• Leigh-on-Sea
• Rayleigh
• Hockley
• Hullbridge

We may consider support outside these areas where the activity or journey starts or ends within this core zone.

1. Check your eligibility with our short online tool
2. Complete a care and support assessment
3. We discuss your needs and schedule the right support arrangement

If you’d prefer to talk through the process, call 01702 660 388.