Care & Carriage

Privacy Policy

Last updated: 16th January 2026

Care and Carriage Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

1. Who We Are

Care and Carriage Ltd

Registered in England and Wales: 15791481

Registered address:

61 Bridge Street

Kington

HR5 3DJ

Email: info@careandcarriage.co.uk

For the purposes of data protection law, Care and Carriage Ltd is the Data Controller.

2. What Information We Collect

We may collect and process the following types of personal data:

Information you provide to us

  • Name
  • Telephone number
  • Email address
  • Enquiry details submitted via contact forms
  • Care and support assessment information
  • Notes relating to support needs or circumstances

Special category (sensitive) data

Where relevant and voluntarily provided, we may process limited health or medical information where this is necessary to understand support needs and assess suitability for our services. We do not request clinical records unless required for a specific purpose and agreed with you.

Information collected automatically

  • IP address
  • Browser type and device information
  • Website usage data (via Google Analytics)

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and contact requests
  • Carry out eligibility checks and assessments
  • Determine suitability for our services
  • Communicate with you about support arrangements
  • Manage internal records and service planning
  • Improve our website and services
  • Comply with legal and regulatory obligations

We only use your information where there is a lawful basis to do so.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you have actively provided information or agreed to be contacted
  • Contract – where processing is necessary to provide or arrange services
  • Legal obligation – where required to comply with law
  • Legitimate interests – to operate and improve our services responsibly

For special category (health) data, processing is carried out because it is necessary for the provision of support services and is handled with appropriate safeguards.

5. AI-Assisted Decision Support

We use AI-assisted tools to help review eligibility information and highlight relevant considerations.

  • AI is used only as a support tool
  • No decisions are made automatically
  • All eligibility and service decisions are reviewed and confirmed by a human

This ensures fairness, transparency, and accountability.

6. Who We Share Data With

We may share personal data with trusted third-party service providers who support our operations, including website systems, secure data management platforms, analytics providers, and email services.

All third-party providers are required to handle personal data securely and in accordance with data protection law. We do not sell personal data to third parties.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • General enquiries: up to 12–24 months
  • Eligibility and assessment data (unsuccessful): up to 6–12 months
  • Client records (where services are provided): up to 6 years
  • Website analytics data: in line with Google Analytics retention settings

Data is securely deleted or anonymised once no longer required.

8. How We Protect Your Data

We take appropriate technical and organisational measures to protect your information, including:

  • Secure systems and access controls
  • Limited staff access on a need-to-know basis
  • Encrypted communications where appropriate
  • Regular review of data handling practices

9. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request erasure of your data (where applicable)
  • Object to or restrict certain processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact: info@careandcarriage.co.uk

10. Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use our site.

You can manage cookie preferences through your browser settings. Further information may be provided in a separate Cookie Notice.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Care and Carriage Ltd

Email: info@careandcarriage.co.uk

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website.